1. Customer Focused Services
Our Quality Management System is focused on understanding current and future customer needs, meeting customer requirements and exceeding Customer expectations.
2. Top Management Commitment
Our top management (i.e. the General Manager and the Deputy General Managers) is fully committed to quality Management and this Commitment is made evident to all our staff.
3. Involvement of People
Every task in the day-to-day operation of our company, and in the conduct of our services, includes our staff who have to commit to quality and seek it out in their responsibilities and this enables their abilities to be used for our company’s and thus our customers’ benefit.
4. Process Approach
The dynamic PDCA (« Plan-Do-Check-Act ») cycle which is intimately associated with the planning, implementation, control and continual improvement of all processes at all levels within an organization is deployed within the processes identified to manage our company’s activities and resources, and to the system of processes as a whole, so that our services will achieve the desired quality more efficiently.
5. System Approach to Management
In order to allow for the coordination and compatibility of the processes identified under the process approach and a clear definition of their interfaces and to ensure that outputs (including changes) from one process are translated into inputs for associated processes so that our services will achieve the desired quality more effectively and efficiently, we use a project management system approach. This approach pays attention to the interrelationships between project processes (for example, customer communication, the preparation or execution of an agreement, review and change of customer requirements, planning of services within the scope of a project, purchasing of services from suppliers, design management, construction supervision management, information and file management, invoicing and follow-up on completed project), project support processes (for example, quality, risk and information management) and administrative processes (for example, human resources, financial management and business planning).
6. Continuous Improvement
The deployment of the PDCA (« Plan-Do-Check-Act ») cycle within our company’s processes makes it possible for any process to clarify expectations, survey existing conditions, develop and analyze courses of action and plan the improvement process in the « Plan » step, to test the process in the « Do » step, to analyze the results of the process in the « Check » step and by standardizing the process and repeating the overall improvement process to take in the « Act » step the actions to continually improve the performance of the process and thus the overall performance of our company.
7. Factural Approach to Decision Making
Appropriate processes to obtain customer feedback and to be used by the internal and external auditors to periodically monitor our Quality Management System; and based on the findings of the auditors and customer feedback data, the top management of our company to periodically analyze and review our Quality Management System to decide effectively what corrective measures to implement and what resources to commit to the processes so as to enable continuous improvement of our company’s existing processes, or to meet the requirements of new and/or improved processes are included within the company’s processes.
8. Mutually Beneficial Supplier Relationships
As an engineering and consulting company, our mutually beneficial relationships apply particularly to relationships with sub-consultants and Contracted organizations involved in the provision of our SERVICES. We pay attention to mutual trust, knowledge of personnel capabilities and understanding of each others’ quality cultures which develops over time, are aimed at establishing formal or informal alliances so that common processes can be used to improve the effectiveness and efficiency and value long-term supplier relationships in purchasing goods and services, such as information technology and administrative support